Refund & Return Policy
Effective Date: April 1, 2026
1. General Policy
Due to the nature of our products, we generally do not accept returns once an order has been processed and shipped. However, Cloudline Bliss is committed to resolving any issues related to damaged, defective, or incorrect items.
2. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. To help us resolve your issue quickly, please include:
- Your order number
- Clear photos of the product
- Photos of the packaging and shipping label
Once reviewed and verified, we may offer a replacement, store credit, or refund depending on the situation.
3. Lost Packages
If a package is lost in transit, please contact us so we can assist with carrier investigation. We will work with the shipping provider to determine appropriate next steps.
4. Delivered but Not Received
If tracking shows a package as delivered but you have not received it, please contact us promptly. Customers are responsible for ensuring a secure delivery location. Cloudline Bliss is not responsible for packages marked as delivered by the carrier, but we will assist where possible.
5. Non-Refundable Situations
- Requests made after 48 hours of delivery
- Products that have been used, opened, or altered
- Incorrect shipping information provided at checkout
- Orders restricted or canceled due to compliance or location limitations
6. Order Cancellations
Orders may be canceled before they are processed and shipped. Once an order has been processed, it may no longer be eligible for cancellation.
7. Chargebacks & Disputes
Customers are encouraged to contact us first to resolve any issues before initiating a chargeback or payment dispute. We are committed to working with our customers to reach a fair resolution.
8. Contact Us
For questions regarding this policy, please contact us at:
Email: info@cloudlinebliss.com
Phone: (971) 396-9441